Return & Exchange Policy
HOW TO MAKE A RETURN?
You can request a return of the product(s) within 10 days from the date of delivery in case you are not satisfied with the purchase. Reverse pick up will be done from our side wherever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area. You may also contact us at care@urgear.in to arrange for reverse pickup.
In addition, the product returned should be in the exact condition as it was sent, along with all the tags. Return will not be accepted if the product tags are removed or missing. Please note that Shipping / Cash on Delivery charges are non-refundable. Also, note that we do not charge any additional handling fee for returns.
HOW TO RAISE A RETURN / EXCHANGE REQUEST?
- Raise a return/exchange request for your order through email. Our Email id is care@urgear.in
- A confirmation email would be shared once the return request is approved
NOTE: RETURNS / EXCHANGES WILL NOT BE APPLICABLE FOR DISCOUNT PRODUCTS.
EXCHANGE POLICY
For exchange, the reverse pick up will be done in 2-3 days once the request is placed. Once, we have received the request and it is approved post review, a new exchange order will be placed and processed. The new order gets shipped in 2-3 working days and would take 7-8 days for it to get delivered, mostly sooner depending on the region.
Note: Once a product is exchanged and is delivered, not further actions such as exchange or refund would be applicable on that order.
REFUND AND RETURN POLICY
For returns, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund will be initiated within 72 hours. Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.
Additionally, note that shipping/cash on delivery charges are non-refundable.
REFUNDS FOR DISCOUNTED ITEMS
In case of orders placed with a discount is returned, a refund to the bank account will not be applicable. The amount will be refunded in the form of Coupon Code / Store Credit.
REFUNDS FOR FREE PRODUCT DEALS
Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns or exchanges.
REFUNDS FOR CASH ON DELIVERY & PREPAID ORDERS
Once the product(s) reaches us and passes the QC, we will send an email to customer’s registered E-mail ID by requesting banking details for COD order. You must send us the required banking details for process the refund.
Incase of Prepaid order, we will refund the amount to the customer’s original account /Card which they used for purchase in our website
Please note that Shipping / Cash on Delivery charges are non-refundable.
TERMS AND CONDITIONS
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Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
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The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
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In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail care@urgear.in with details of the product and its damage within 2 days of receiving the products; whereon, the customer will receive instructions from us.
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Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period. We aim to process the refund as soon as possible and, in any case, within 30 working days of the day, we confirmed to the customer via e-mail that they are entitled to a refund.
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If any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.